Mohd Fayaq
SSE @ Freshworks | Ex-TCS | Full Stack Developer
- Role
- Senior Software Engineer at Freshworks
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Mohd Fayaq
As an experienced software engineer, I have a proven track record of successfully delivering complex projects using Agile methodologies. I am proficient in automation, monitoring, and data analysis, consistently improving system uptime, efficiency, and security. My strong collaboration skills allow me to effectively work with stakeholders from different departments, ensuring a seamless workflow and an enhanced user experience. I am dedicated to staying up-to-date with the latest technologies and tools, continuously seeking ways to improve processes and deliver the best results.
Experience
Senior Software Engineer
Mar 2022 — Present · Bengaluru, IN
Successfully integrated Freshsuccess with Freshsales, syncing up data and metadata to enable signups for a new product.• Unified customer data to improve the user experience for Freshsuccess users, resulting in a increase in user satisfaction ratings.• Handled weekly deployments with zero downtime, resulting in 99.9% uptime for Freshsuccess customers.• Identified and resolved various security bugs, resulting in improvement in overall system security.• Successfully resolved major L4 bugs within SLA timeframes, resulting in a reduction in customer complaints related to bugs.• Demonstrated expertise in features like Touchpoints and Email Integration, contributing to improvements and updates positively received by users.
Education
KIET Group of Institutions
Bachelor of Technology - BTech, Information Technology
2015 — 2019
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