Mohd Viqar

Senior Manager Business Analytics Sales Effectiveness Projectmanagement Processes Improvement @TBO.COM

Gurugram, IN

Designed end-to-end analytics framework to improve sales close-rates by 15% and reduce churn by 10%. Led analytics team/Operations Team, establishing process management standards and adhering to SLAs, achieving 98% on-time delivery. Implemented process improvement projects using advanced statistical models, boosting operational efficiency by 25%. Managed client relationships with top travel partners, resolving escalations within 24 hours and raising NPS by 20 points. Automated BI dashboards Power BI, Excel VBA, reducing manual reporting effort by 60%. Defined and tracked KPIs on booking patterns, customer retention, and revenue per user to guide executive decisions.

Indian Institute of Management, Kozhikode

Advanced Product Management Certification , Business Administration and Management, General

Lucknow University, Lucknow

BSc - Bachelor of Science, Mathematics and Computer Science