Mohd Viqar
Process Improvement, Project Management,Analytics, MIS,AI Prompting &Optimization,Business Conseltent, SLA Management,Team Management, Sales Effectiveness, BI Automation ,ISO Auditor, Vendor Management, IIM K
- Role
- Senior Manager Business Analytics Sales Effectiveness Projectmanagement Processes Improvement at TBO.COM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohd Viqar
I am a Program & Transformation Leader with 16+ years of experience driving…
Experience
Senior Manager Business Analytics Sales Effectiveness Projectmanagement Processes Improvement
Sep 2024 — Present · Gurugram, IN
Designed end-to-end analytics framework to improve sales close-rates by 15% and reduce churn by 10%. Led analytics team/Operations Team, establishing process management standards and adhering to SLAs, achieving 98% on-time delivery. Implemented process improvement projects using advanced statistical models, boosting operational efficiency by 25%. Managed client relationships with top travel partners, resolving escalations within 24 hours and raising NPS by 20 points. Automated BI dashboards Power BI, Excel VBA, reducing manual reporting effort by 60%. Defined and tracked KPIs on booking patterns, customer retention, and revenue per user to guide executive decisions.
Education
Indian Institute of Management, Kozhikode
Advanced Product Management Certification , Business Administration and Management, General
Lucknow University, Lucknow
BSc - Bachelor of Science, Mathematics and Computer Science
Skills
- Microsoft Access
- Excel Dashboards
- Ms Excel Pivot Tables
- Business Analysis
- Microsoft Excel
- Mis
- Microsoft Sql Server
- Vba
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