Mohd Umar
Guest Services Associate @ Grand Hyatt Gurgaon | Ex-Jaipur Marriott Hotel | Food & Beverage Specialist | Art-Infused Hospitality
- Role
- Guest Service Associate at Grand Hyatt Gurgaon
- Location
- Jammu, IN
- LinkedIn followers
- 500 followers
About Mohd Umar
Our team at Jaipur Marriott Hotel thrives on excellence, and my role as a Guest Services…
Experience
Guest Service Associate
Feb 2025 — Present · Gurugram, IN
Dedicated hospitality professional with experience at Grand Hyatt, excelling in delivering exceptional customer service, operational efficiency, and adherence to brand standards. Skilled in fostering guest satisfaction, resolving challenges, and collaborating across teams to achieve organizational success. Key Responsibilities - Delivered brand-aligned guest services, resolving complaints and inquiries promptly to ensure high satisfaction levels- Built and maintained positive relationships with guests and colleagues, promoting a collaborative work environment- Executed operational tasks including seating guests, order-taking, food/beverage service, and table resetting in alignment with established protocols- Managed cashier duties: computed bills, processed payments (cash/credit cards), verified transaction validity, and adhered to strict cash-handling policies- Maintained inventory par levels for equipment and supplies, ensuring seamless daily operations- Leveraged Micros POS system proficiency for order management and billing accuracy- Upsold menu items by providing tailored recommendations and showcasing in-depth knowledge of food/beverage offerings- Ensured compliance with health, safety, hygiene, and fire regulations, aligning with hotel policies and industry standards- Participated in training sessions and meetings to stay updated on evolving Food & Beverage trends and procedures.
Education
Food Craft Institute ( FCI )
Deploma
2022 — 2023
University of Jammu
Bachelor of Arts - BA
2016 — 2018
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