Taqi Imam

Senior Executive Crm @DTDC Express Limited

IN

Led customer relationship management operations, ensuring seamless client interactions and service excellence Handled high-level customer escalations and resolved complex complaints within defined SLAs Managed and updated CRM databases, ensuring accuracy in customer information and reporting. Coordinated with operations and sales teams to resolve service gaps and streamline processes. Prepared and analyzed MIS reports and performance dashboards for senior leadership reviews. Trained and mentored team members on best practices for customer engagement and escalation handling. Ensured adherence to company policies and compliance standards across all customer touchpoints Introduced tracking mechanisms to monitor service performance and customer satisfaction trends. Contributed to service improvement initiatives that elevated DTDC’s brand reputation and client trust. Conducted customer feedback surveys and transformed insights into actionable service improvements

Dr. D. Y. Patil Vidyapeeth

Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management

University of Lucknow

Bachelor of Commerce - BCom, Business/Commerce, General