Mohd Suboor
Senior Key Account Manager @telecrm
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WORK HISTORY
Senior Key Account Manager @telecrm
Own and manage strategic client accounts, helping customers align Telecrm solutions with their business goals to drive retention and growth-Track usage, adoption trends, and support patterns to spot potential issues early and take proactive action-Guide customers through the entire lifecycle, from onboarding to renewals, ensuring faster adoption and better outcomes-Help clients improve efficiency by streamlining workflows and optimizing CRM automation, reducing manual follow-ups-Work closely with management on customer trends, feature adoption, and market needs to provide input for product decisions-Coordinate with product, tech, and sales teams to resolve issues and ensure consistent delivery.
EDUCATION
Sayyid Hamid Senior Secondary School, Aligarh Muslim University
Senior Secondary School certificate
Faculty of Management Studies and Research, Aligarh Muslim University
Master of Business Administration-MBA Finance and Operations
Aligarh Muslim University
Bachelor of Commerce - BCom, Commerce
ABOUT MOHD SUBOOR
I am a Senior Account Manager in Customer Success at Telecrm, helping businesses maximize value from CRM and automation solutions. I work closely with clients to understand their workflows, adoption patterns, and operational challenges, ensuring solutions align with their business goals.I actively track usage trends, monitor account health, and analyze adoption metrics to identify risks early, optimize workflows, and guide clients through onboarding, adoption, and renewals. By providing data-driven insights and actionable recommendations, I help clients maximize CRM value.I also collaborate with management, sharing customer trends, feature adoption, and market needs to influence the product roadmap and strategic decisions, while working with product, tech, and sales teams to resolve issues and deliver a seamless experience.Key Focus Areas:Customer Success & Account GrowthCRM & SaaS SolutionsData-Driven Insights & Adoption TrackingWorkflow Optimization & AutomationStrategic Stakeholder EngagementHappy to connect with professionals to exchange ideas on customer success, business automation, and growth strategies.
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