Mohd Sohail Harfa

About Mohd Sohail Harfa

Results-driven professional with over 3.5 years of experience in retail sales, hospitality- based customer support, and e-commerce seller operations. Proven ability to engage walk-incustomers, drive product sales, and deliver personalized service in high-traffic retail environments. Experienced in resolving complex customer and seller issues via phone, chat and email, including bookings, refunds, inventory discrepancies, and account support. Proficient with CRM tools, Seller Central and with a strong focus on SLA adherence, problem-solving, and service quality in fast-paced settings.

Experience

1. Sr Seller Support Associate

   Amazon

   Mar 2025 — Present · Hyderabad, IN

   Served as the primary point of contact for FBA and FBM sellers, resolving issuesrelated to shipments, inventory, returns, and account health via email, phone, and chatHelped filing Safe-T claims, processed reimbursements, and handled refundinvestigations for timely resolution.Collaborated with Fulfillment Centers to address lost, damaged, or misrouted inventoryand raised reconciliation cases.Monitored FBA metrics and guided sellers on shipment creation, labeling, packagingcompliance, and defect preventionResolved ASIN/listing visibility issues and supported category compliance, brandregistry setup, and promotional tools like Lightning Deals and Coupons.Addressed account-related queries including tax information, account verification, andbasic logistics supportMaintained quality benchmarks while contributing to process improvement initiatives

Education

• Sri Gayatri Junior College

  MPC

• North East Frontier Technical University (NEFTU)

  Bachelor of Business Administration - BBA, Business Administration and Management, General