Mohd Sharif
Results-Driven Senior Specialist at Realme India Pvt Ltd | Expert in Legal Case Management, Grievance Resolution, and Consumer Protection Compliance.
- Role
- Senior Specialist at Tech Mahindra
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Mohd Sharif
Experienced Professional in Customer Support and Sales | Senior Specialist at…
Experience
Senior Specialist
Nov 2023 — Present · Gurugram, IN
Roles and Responsibilities:Legal Case Management:As a Senior Specialist, I am responsible for managing legal cases involving Realme India Pvt Ltd. This includes collaborating with internal legal teams, external counsel, and other stakeholders to ensure the company\'s legal interests are protected.Grievance Mail Handling:Handling grievance mails received from customers, stakeholders, or regulatory bodies. This involves carefully reviewing and understanding the concerns raised by individuals and addressing them in a timely and effective manner.Collaborating with customer support teams to gather additional information, providing resolutions, and ensure customer satisfaction.Implementing improvements to the grievance handling process to streamline communication and enhance customer experience.National Consumer Helpline Complaints:Managing and resolving complaints received through the National Consumer Helpline. This includes addressing issues related to product defects, service concerns, and other consumer grievances.Liaising with relevant departments to investigate and resolve consumer complaints, ensuring compliance with consumer protection laws and regulations.Implementing preventive measures based on consumer feedback to enhance product and service quality.Compliance and Regulatory Affairs:Staying abreast of changes in laws and regulations relevant to the consumer electronics industry in India.Ensuring that Realme India Pvt Ltd complies with all legal requirements and industry standards.Providing guidance to internal teams on legal and regulatory matters to mitigate risks and ensure ethical business practices.Overall, as a Senior Specialist at Realme India Pvt Ltd, my role involves a comprehensive approach to legal case management, grievance resolution, and ensuring compliance with consumer protection laws to uphold Realme\'s commitment to customer satisfaction and legal integrity.
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