Mohd Shahabuddin Pervaz
Bridging Business Needs & Technical Solutions | Expert in Requirements Elicitation, Process Analysis & API Integrations
- Role
- Technical Support Engineer Ii at Birdeye
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Mohd Shahabuddin Pervaz
My core competencies include:Business Analysis: Requirements Elicitation & Analysis, Stakeholder Management, Process Modeling, User Story Creation, Gap Analysis, and UAT Support.Technical Analysis: REST API Integration & Testing (Postman), Data Analysis & SQL, Log Analysis (Kibana, Dynatrace, Coralogix), and SaaS Platform Configuration.Project Collaboration: Agile/Scrum methodologies, JIRA lifecycle management, and cross-functional leadership with product and development teams.My experience in supporting complex integrations for 300+ CRMs at Birdeye and serving as an escalation point for Microsoft Partner Center APIs has honed my ability to translate complex business workflows into technical requirements. I am passionate about improving user experience and driving business efficiency through clear communication and detailed analysis.
Experience
Technical Support Engineer Ii
Aug 2024 — Present · Gurugram, IN
Acted as a Subject Matter Expert (SME) for the integration of over 300 CRMs, eliciting client business workflows and translating them into technical requirements for the engineering and onboarding teams.• Performed root cause analysis by analyzing application logs (Kibana) and data (SQL) to identify functional gaps, documenting findings as user stories for the product backlog.• Facilitated collaboration between clients and development teams to prioritize bugs and enhancements based on business impact and user feedback.
Education
Don Bosco High School
High School, Computer Science
1996 — 2009
Zakir Husain Model Senior Secondary School
Intermediate, Commerce
2009 — 2011
Swami Vivekanand Subharti University (SVSU), Meerut
Bachelor’s Degree, Computer Applications
Swami Vivekanand Subharti University (SVSU), Meerut
Master of Business Administration - MBA, Information Technology
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