Mohd Shadab
Sr Associate Quality at Tech Mahindra
- Role
- Sr Associate Quality at Tech Mahindra
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Mohd Shadab
Results-driven Quality Analyst and Data Specialist with over 9 years of experience in…
Experience
Sr Associate Quality
Sep 2021 — Present · Delhi, IN
Conduct quality checks on content moderation and evaluate responses for relevance, consistency, and complianceLead RCA (Root Cause Analysis) sessions to reduce quality lapses and improve audit accuracy.Provide feedback to raters, monitor adherence to client guidelines, and support performance improvementsDocument audit findings and help streamline training efforts for quality enhancement.Statistical reporting, performance monitoring, or quality improvement tied to statistical analysisDesigned calibration processes and administered knowledge tests to boost accuracyEvaluate moderation decisions for accuracy, consistency, and adherence to guidelinesPrepare detailed reports on quality performance metrics, including accuracy rates, error trends, and improvement areas
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