Mohd Sazid
Senior IT Associate at Delhivery LTD || Ex orion edutech pvt LTD || Ex TAI infotech pvt LTD
- Role
- Senior Information Technology Associate at Delhivery
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohd Sazid
Desktop Support & System Engineer with 4 years of experience in providing end-to-end IT…
Experience
Senior Information Technology Associate
Oct 2024 — Present · Gurugram, IN
Provided end-user IT support by handling day-to-day incidents and ensuring timely resolution within SLAs.Coordinated with vendors and internal teams for troubleshooting and repairing faulty IT assets, printers, and peripherals.Managed IT asset lifecycle through Asset Management Tools, including deployment, audits, and inventory tracking.Acted as a primary point of contact for remote/unmanaged site IT issues, ensuring seamless connectivity and minimal downtime.Collaborated with the Network team to diagnose and resolve network-related problems.Utilized ticketing systems to track, prioritize, and close IT support tickets, maintaining high user satisfaction.Prepared and maintained shift rosters for round-the-clock IT operations, ensuring consistent coverage.
Education
Swami Vivekananda Subharti University, Meerut
BCA
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