Mohd Sarik
Senior Executive (Escalation desk)
- Role
- Senior Executive at Tata 1mg
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohd Sarik
Hi,I\'m sarik I\'ve more than three years of experience in customer success.Looking for…
Experience
Senior Executive
May 2024 — Present · Noida, IN
With five years of diverse experience in customer service, I have built a strong foundation in delivering exceptional service across various industries, including logistics, finance, telecommunications, and healthcare. Currently, I am working with Tata 1mg, where I handle complex customer concerns at the escalation desk. This role has honed my ability to manage high-priority cases, resolve intricate issues with urgency, and ensure customer satisfaction through effective problem-solving. At Tata 1mg, I am particularly focused on providing tailored solutions in the healthcare sector, where I address sensitive concerns with empathy and professionalism.Throughout my career, I have developed a keen understanding of client needs, consistently adapting to the nuances of different industries. My expertise spans both direct customer interactions and backend support, with a particular emphasis on navigating complex escalation processes. This breadth of experience, combined with my current role at Tata 1mg, has equipped me with advanced communication skills, a deep understanding of customer expectations, and a strong commitment to delivering continuous improvement in service quality.
Education
CBSE
10th
S.O.L. (Delhi University)
B.A. Pol. science honors
Delhi University
political, Political Science and Government
2018 — 2021
CBSE
12th
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