Mohd Salman
Senior Travel Counselor @American Express Global Business Travel
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WORK HISTORY
Senior Travel Counselor @American Express Global Business Travel
Gurugram, IN
Spearheaded financial case management and rebilling forAmerican Express Global Business Travel as a Senior TravelCounsellor.• Expertly handled Online Fresh Ticket issuance, includingrefunds for both partially and fully unutilized tickets.• Proficient in voluntary and involuntary exchanges for partiallyand fully utilized tickets, ensuring customer satisfaction.• Specialized in name corrections in compliance with airlinepolicies using Sabre GDS, catering to markets in Hong Kong,Singapore, and Australia.• Managed billing for AMEX GBT• Handled ticket refunds/exchanges• Corrected names on Sabre GDS• Served HK, SG, AU markets•Followed up with customers to increase customer service withtravel plans.•Developed strong relationships with vendors to secureexclusive deals and discounts for clients.•Negotiated contracts with suppliers, securing favorable termsthat benefited both the company and its clientele.•Collaborated with cross-functional teams to identifyopportunities for process improvement and increased efficiency.•Streamlined booking processes for increased efficiency andreduced travel costs.•Handled Client inquiries and suggestions courteously andprofessionally.•Enhanced customer satisfaction by providing personalizedtravel recommendations and tailored itineraries.
EDUCATION
Indira Gandhi National Open University
Master's degree
Delhi University
Bachelor's degree
ABOUT MOHD SALMAN
With a Master\'s in Political Science and certifications in Generative AI, our team at…
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