Mohd Sahil
Customer Support Specialist | Operations Specialist | Data Analysis & Reporting | Customer Experience Improvement | Team Lead Aspirant | KPI & Performance Driven | Data Analytics (Excel, Power BI, SQL, Python)
- Role
- Operations Specialist at Digitide
- Location
- Jabalpur, MP, IN
- LinkedIn followers
- 500 followers
About Mohd Sahil
I am a Customer Support and Operations professional with over 3 years of experience delivering high-quality service across voice, chat, and email channels. I have strong experience in handling escalations, resolving complex customer issues, and maintaining high customer satisfaction scores.Along with customer service expertise, I have developed strong data analysis skills using Excel, Power BI, SQL, and Python. I regularly work with KPIs, performance reports, and operational data to identify trends and improve processes.I am skilled in Salesforce, CRM tools, reporting, and service operations. I believe in combining customer experience with data-driven decision-making to improve performance and efficiency.Currently seeking opportunities in Data Analytics, Operations, and Customer Experience roles where I can use both analytical and problem-solving skills to drive business growth.
Experience
Operations Specialist
May 2025 — Present · Indore, IN
Education
G.S. College of Commerce & Economics, Near Civil Lines Thana, Jabalpur
Bachelor of Commerce - BCom, Business/Commerce, General
Coding Ninjas
Data analytics, Excel,Power BI, SQL, Python
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