Mohd Safi Uddin

About Mohd Safi Uddin

I am a Trust & Safety Quality Analyst with hands-on experience in guiding teams, enhancing quality processes, and ensuring global policy standards are met on large-scale online platforms. I oversee day-to-day team operations, conduct quality checks, and provide actionable feedback that helps agents improve accuracy and performance.My role involves partnering with stakeholders at multiple levels to identify gaps, introduce process enhancements, and streamline quality frameworks. I take pride in driving initiatives that not only improve workflow efficiency but also strengthen user safety and trust.I am committed to creating impactful solutions, supporting team development, and contributing to safer digital ecosystems.

Experience

1. Quality Analyst

   Genpact

   Jul 2025 — Present · Hyderabad, IN

   Appointed as a Quality Support Analyst for the world’s largest social media platform, where I support my team in maintaining high levels of accuracy and efficiency by implementing effective strategies and applying strong policy expertise.My responsibilities include conducting routine audits, identifying errors, and providing constructive feedback for improvement. I also cascade timely client updates to the team and analyze online content that may violate community standards, offering data-driven insights to the client.I coordinate directly with the social media giant and various stakeholders to ensure key metrics are met and organizational goals are achieved. Additionally, I manage a team of 18–20 members, monitor their work quality, and guide them to uphold excellence and efficiency in alignment with client objectives.My role directly impacts both my individual performance and the overall performance of my team.

Education

• Osmania University

  Bachelor of Commerce - BCom, Accounting and taxation

• Tapasya junior college

  12, Math economics and commerce

• Azra Public School

  All subjects