Mohd Rehan
Hardware Engineer Desktop Support Engineer @Era S Lucknow Medical College
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WORK HISTORY
Hardware Engineer Desktop Support Engineer @Era S Lucknow Medical College
Lucknow, IN
2020-08 - Current Hardware Engineer/ Desktop Support EngineerERA\'s Medical College & Hospital, LucknowIn my current capacity my roles and responsibilities are as follows- Provide IT support as the Single Point of Contact, offering technical assistance via telephone, ticket system, emails, and instant chat messaging tools- Coordinate with engineers and users for issue resolution- Deliver desk-side support for local users and remote assistance for remote users- Monitor, track, and respond to customer satisfaction survey responses- Proficient in Windows Support, Outlook Support, Active Directory, DNS, and DHCP- Possess strong knowledge of hardware support, including printers, system assembly, and disassembly- Skilled in OS and Outlook troubleshooting and configuration- Exhibit strong communication skills and technical knowledge- Provide desktop/laptop software and hardware support, including configuration, maintenance, and installation- Install and troubleshoot various versions of MS Office (2003, 2007, 2010, 2013, 2016, and Office 365)- Configure and manage Outlook accounts for new users- Support remote service for desktop systems, peripherals, printers, and other IT-supported equipment- Troubleshoot network-related issues within specified timelines- Diagnose and resolve hardware issues with monitors, SMPS, motherboards, CPUs, and other devices- Manage Active Directory, including creating user accounts, resetting passwords, creating groups, and adding to the domain- Configure, back up, restore, and troubleshoot MS Outlook data files- Experienced with ticketing tools such as Fresh desk - Install and configure local and network printers- Utilize remote support tools like MS Teams, Zoom, Any Desk, and TeamViewer- Manage IT inventory, including hardware, software, applications, and licenses- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
EDUCATION
IGIMT
Bachelor's degree
SKILLS
ABOUT MOHD REHAN
Experienced IT Specialist with a robust background in server administration…
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