Mohd Rashid Khan
Assistant Manager @Ideas 4 Transformation
Signup · Get unlimited contacts
WORK HISTORY
Assistant Manager @Ideas 4 Transformation
EDUCATION
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts - BA
NJUMAN-I-ISLAM ABDUL RAZZAQ KALSEKAR TECHNICAL, PANVEL
diploma, Electrical and Electronics Engineering
ABOUT MOHD RASHID KHAN
Team Lead– Shoppers Stop LimitedLead a team of service desk professionals, ensuring efficient IT support and high customer satisfaction.Managed incident resolution, request fulfillment, and problem management, aligned with ITIL practices.Streamlined workflows to improve response times, resolution rates, and SLA compliance.Collaborated with stakeholders to implement IT systems, minimizing disruptions and enhancing operations.Achievements: Reduced ticket resolution times, enhanced automation, and improved user experience across all stores.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.