Mohd Rashid Khan
Driving Efficiency and User Satisfaction || Service Desk Manager || SLA and Process Optimization
- Role
- Assistant Manager at Ideas 4 Transformation
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Mohd Rashid Khan
Team Lead– Shoppers Stop LimitedLead a team of service desk professionals, ensuring efficient IT support and high customer satisfaction.Managed incident resolution, request fulfillment, and problem management, aligned with ITIL practices.Streamlined workflows to improve response times, resolution rates, and SLA compliance.Collaborated with stakeholders to implement IT systems, minimizing disruptions and enhancing operations.Achievements: Reduced ticket resolution times, enhanced automation, and improved user experience across all stores.
Experience
Assistant Manager
Mar 2026 — Present
Education
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts - BA
NJUMAN-I-ISLAM ABDUL RAZZAQ KALSEKAR TECHNICAL, PANVEL
diploma, Electrical and Electronics Engineering
2013 — 2018
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