Mohd Rafeeq
Arabic Language Expert| English <> Arabic Vice Versa Translator| Audio-visual Translator | Transcriber | Interpreter| Arabic Typist
- Role
- Process Associate at IGT Solutions
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohd Rafeeq
With extensive experience across leading MNCs, including MetLife, Concentrix, Amazon and…
Experience
Process Associate
Feb 2025 — Present
Process Associate – Arabic LanguageIGT Solutions, GurugramAs a Process Associate specializing in Arabic language support, I am responsible for delivering high-quality customer service and technical support across various Middle Eastern and international markets. My core responsibilities include:Handling inbound and outbound customer interactions (calls and emails) in both Arabic and English with clients from Saudi Arabia, UAE, Qatar, Kuwait, Egypt, Oman, Bahrain, as well as UK, Austria, Denmark, and Thailand.Assisting customers with Oman Digital Attestation Services by reviewing, verifying, and guiding them through document submission and compliance procedures.Providing detailed responses to client inquiries, resolving issues efficiently while adhering to SLA timelines and quality standards.Coordinating with internal departments to ensure smooth processing of customer requests and service delivery.Ensuring linguistic and cultural accuracy in Arabic communication to maintain customer satisfaction and build trust.Utilizing CRM tools and internal databases to track, document, and manage client queries and case resolutions.Maintaining high standards of professionalism, confidentiality, and customer empathy in every interaction.
Education
Jamia Millia Islamia
Bachelor of Arts - BA Arabic, Arabic Language Literature, History and Translation
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