Mohd Nayab
Data Analysis | Business Analyst | Research Analyst | Data Visualization Analyst | Market Analyst
- Role
- Technical Support Engineer - Microsoft (Chat & Email) at TP
- Location
- Kanpur, IN
- LinkedIn followers
- 500 followers
About Mohd Nayab
As a Virtual Assistant with a strong background in data management and analysis, I have…
Experience
Technical Support Engineer - Microsoft (Chat & Email)
Sep 2024 — Present · Jaipur, IN
As a Technical Support Engineer, I provide expert technical assistance to Microsoft customers across North America through chat and email support, resolving complex software issues and ensuring seamless user experiences.Key Responsibilities- Respond to customer inquiries via chat and email, providing timely and effective solutions to technical issues related to- Windows 10 and 11 operating systems - Microsoft Office 2016, 2019, and later versions - Microsoft 365 subscription and services - Outlook email client issues - Software updates, drivers, and compatibility issues - Account security (hacked accounts, password recovery, blocked accounts)- Data recovery and backup solutions - Activation and licensing issues - Other Microsoft software-related problems- Conduct thorough diagnostic analysis to identify root causes of issues- Provide step-by-step troubleshooting guidance to customers- Collaborate with internal teams to escalate complex issues and ensure resolution- Maintain accurate records of customer interactions using CRM software- Stay up-to-date with Microsoft product knowledge, updates, and releases.Technical Skills- Proficient in Windows 10 and 11 operating systems- Expertise in Microsoft Office 2016, 2019, and later versions- Strong understanding of Microsoft 365 subscription and services- Familiarity with troubleshooting tools and methodologies- Knowledge of software updates, drivers, and compatibility issues- Experience with account security and data recovery solutions- Excellent problem-solving and analytical skills
Education
Air Force School Kanpur
Intermediate
2014 — 2015
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Master of Business Administration - MBA
2020 — 2022
ASCENT COLLEGE
Bachelor of Science
2016 — 2018
New Kingston Senior Secondary School
High School
2012 — 2013
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