Mohd Khalid
Operations Manager II - Banking Delivery
- Role
- Operations Manager Ii at Concentrix
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mohd Khalid
Demonstrated history of working in the outsourcing industry. Skilled in Effective…
Experience
Operations Manager Ii
Nov 2022 — Present · Mumbai, IN
Dedicated & resourceful professional with more than 16 years of experience largely in client delivery & team management. • Currently working as Sr. Operations Manager with Concentrix, Mumbai and involved in service delivery of largest banking client in the US. • Proficient in leading dedicated teams for running successful process operations with proven ability of achieving targets (client metrics and financial).• Acts as a liaison with other departmental functions and coordinates with other departments to ensure goals are aligned, constant communication is available, and the overall call center operation is providing quality customer experience efficiently and effectively • Actively participates in the effective coaching and counseling of staff members Utilizes new technologies, processes, and training to constantly improve productivity and achieve a scalable infrastructure that meets the needs of a growing organization • Strategic planning and execution to enhance profitability, productivity, and efficiency• Provides advice and assistance to senior management in the planning, implementation, and evaluation of modifications to existing operations, systems and procedures • Continuously investigate and introduce process improvement measures and present suggestions to sr. leadership for consideration.• Drive performance management strategies - SMART action planning, BQ & Outlier management.
Education
St Mary's School, Najibabad
SSC
2001 — 2002
Dr. C. V. Raman University, Kota Bilaspur
Bachelor of Commerce - BCom, Business/Commerce, General
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
PGDBM, Operations
MDS Inter College, Najibabad
HSC, Biology
2004 — 2005
Skills
- Call Center
- Performance Management
- Call Centers
- Soft Skills
- Employee Training
- Bpo
- Leadership Development
- Customer Service
- Performance Appraisal
- Operations Management
- Quality Assurance
- Service Delivery
- Training
- Team Building
- Coaching
- Time Management
- Interviews
- Process Management
- Employee Relations
- Management
- Employee Engagement
- Analysis
- Business Analysis
- Hiring
- Data Analysis
- Leadership
- Customer Satisfaction
- Business Process Improvement
- Recruiting
- Process Improvement
- Customer Experience
- Team Management
- Team Leadership
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