Mohammed Kamil
- Role
- Solution Architect at Capgemini
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Mohammed Kamil
CCIE certified Cisco collaboration engineer experienced in designing and implementation…
Experience
Solution Architect
Nov 2018 — Present
Planning projects implementation and delivery for Global Telephony and Contact Center Team.\\\\n• Coordinating projects with customers and other technology teams for the best customer satisfaction and timely delivery.\\\\n• Work on escalations from the team, both technical and customer escalation.\\\\n• Implementing new features and functionalities within Cisco Solution.\\\\n• Working on UCCE/UC Implementation, Migration & Upgrade of multi cluster shared infrastructure that consist of 80+ customers.\\\\n• Configure ICM scripts, CVP dial plan, Agents and IP Phone related Configuration.\\\\n• Responsible for performing Root Cause Analysis (RCA), identify configuration Issues and workaround guidance to get the Customers up and running quickly.\\\\n• Designed and deployed Cisco Call Studio script for Outage message recorder, Courtesy Call back and board number.\\\\n• Successfully upgraded and migrated PCCE servers from version 10.5 to 11.6.\\\\n• Analyze Cisco UC and UCCE logs while troubleshooting issues.\\\\n• Experience working on DialogFlow and AI technologies, Web service integrations, Telephony networks, voice protocols such as SIP and telephony endpoints.\\\\n• Single handedly installed and configured Duplex UCCE Lab infrastructure that include all UCCE components Router, Logger, PGs, AW, VVB, Finesse, CUIC, CUCM, Unity Connection and CVP.\\\\n• Working knowledge of WebEx Contact Center, Amazon Connect and Google CCAI.\\\\n• Implement GCP AI services with Cisco UCCE like TTS/ASR and virtual agent.\\\\n• Deployment of Call Studio applications for self service IVR.\\\\n• Engage with BU, TAC, OEM, and other Vendors.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- H.245
- Operating Systems
- Networking
- Ctios
- Ucce
- Ccna
- Sip Trunking
- Network Administration
- Mgcp
- Pg
- Telecommunications
- Contact Center Enterprise
- Finnese
- Cisco Systems Products
- C++
- Voice Gateways
- Voip
- Cme
- Ip
- Cisco Technologies
- Icm
- H.225
- Cisco Unity Connection
- Voice Over Ip (Voip)
- Sip
- Cisco Call Manager
- Sccp
- Internet Protocol (Ip)
- Cisco Unified Communication
- Cvp
- H.323
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