Mohd Elyas Ali
Customer Success Specialist in Byju\'s || Driving Customer Engagement and Success || Ex-Joyy In
- Role
- Customer Success Specialist (User Experience) at Byju\'s
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohd Elyas Ali
Experienced and results-oriented Customer Success Specialist with a passion for helping customers achieve their goals. I am dedicated to building strong relationships with clients, ensuring their satisfaction, and driving successful outcomes.With a proven track record of delivering exceptional customer experiences, I excel in identifying customer needs, implementing strategic solutions, and fostering long-term partnerships. My ability to understand and empathize with customers enables me to provide personalized guidance and support throughout their journey. With a customer-centric approach, I actively listen to customer needs, provide empathetic support, and offer effective solutions to enhance their overall experience
Experience
Customer Success Specialist (User Experience)
Jun 2022 — Present · Delhi, IN
Manage Escalation pipeline with RCA (Root cause analysis). Handle grievance through Social media and emails within TAT. To identify and resolve the Finance(payment) related issue of clients. Manage Retention(irate customer) of product returns. Working on renewals of the product. Outbound/E-mails catering to existing customers. Completing daily, weekly and monthly assigned tasks and targets. Resolving customer issues (Technical, Retention, Sales, Logistics and Payment related issue) on daily basis. Raising issues/cases to concerned teams (Sales, Technical, Finance & Logistics) in accordance to client’s problems & getting them resolved at the earliest with proper follow-ups. Prepare clients accounts report to understand customer\'s experience and expectations.
Education
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
Business Professional Programmer
2015 — 2016
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech
Jamia Millia Islamia
D.El.Ed, Elementary Education and Teaching
2018 — 2020
Skills
- Executive Production
- Quality Executive
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