Mohd Bilal
Cloud | AWS | Support Engineer
- Role
- Product Support - Associate at Unicommerce
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Mohd Bilal
Experienced Technical Support Specialist with over 2 years in customer operations, supporting and resolving customer queries.
Experience
Product Support - Associate
Jun 2025 — Present · Gurugram, IN
Provide Technical Support to E-commerce businesses including channel integration, Warehouse management (WMS), OMS, Product Listing and Inventory Management. Collaborate with cross functional teams Engineering, Product, Sales to close high priority esacaltions. Perform Root Cause Analysis (RCA) to prevent issue recurrence, reduce issue resolution time by proactively analyzing Grafana logs, SQL data, Rest API testing.
Education
Integral University, Lucknow, Uttar Pradesh
Bachelor of Technology - BTech, Mechanical Engineering
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