Mohd Balal
Senior Technical Manager @toothsialigners
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WORK HISTORY
Senior Technical Manager @toothsialigners
Mumbai, IN
Here\'s a concise description of my various skills.Team building: To manage high-performing teams, fostering positive relationships and communication within the group.UAT (User Acceptance Testing) collaboration: Collaborating with development teams, stakeholders, and end-users during User Acceptance Testing of software systems and applications.Technical support: Provide technical assistance and troubleshoot technical issues for clients or customers.Team leadership: To lead, motivate, and manage a team, setting clear expectations and guiding team members to achieve common goals.Telecommunications management: Ability to plan, manage, and maintain telecommunications systems and networks.Salesforce Lightning: Proficiency in using Salesforce Lightning, a platform for customer relationship management (CRM) and enterprise cloud computing.Kalyera: Knowledge and experience in using Kalyera, a platform for managing and automating sales and marketing processes.Team management: Effectively manage and lead a team, including setting goals, delegating tasks, and monitoring progress.Metabase for data analyst: Familiarity with Metabase, an open-source platform for data analysis, visualization, and reporting.Jira management: To use and manage the Jira project and issue tracking platform, including planning and organizing work, setting up workflows, and reporting on project progress.Dialer set up: Knowledge and experience in setting up and configuring dialer systems for telemarketing or call center operations.Handling payment gateways: Knowledge and experience in handling payment gateways like PayU, Razorpay, and Juspay, including setting up and maintaining payment systems, handling transactions, and resolving any technical issues.
EDUCATION
Sikkim Manipal University - Distance Education
Master's degree (M.com)
Delhi University
Bachelor of Commerce - BCom
DAV Schools Network
12Th (CBSE Board)
Pratibha Vidyalayam
10Th (CBSE Board)
ABOUT MOHD BALAL
Senior Technical Manager with over two years at toothsi aligners, specializing in telecommunications optimization, third-party integrations, and secure infrastructure management. Leads end-to-end dialer customization, collaborates with network providers, and ensures seamless remote access through robust VPN implementations. Focused on enhancing operational efficiency by managing Salesforce licenses and internal CRM systems to meet business needs while minimizing costs. Adept at maintaining business continuity through proactive network management and third-party integration testing for payment gateways, telephony systems, and communication platforms. Excels in designing scalable solutions to address evolving business challenges, leveraging collaborative strategies to improve processes and customer experiences. Dedicated to fostering a secure and high-performing technical environment for organizational success.
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