Mohd Azeemuddin Baig
Assistant Manager – Global Help Desk (Amazon) @JLL | Ex-Quess Corp | Six Sigma Green Belt Certified | Passionate About Operational Excellence, Command Centre, Data Analytics, & exceptional CS/CX.
- Role
- Assistant Manager - Workplace Support at JLL
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohd Azeemuddin Baig
I believe that exceptional customer service is built on a foundation of teamwork, continuous improvement, and genuine care for the customers. At JLL, I have the privilege of leading a 24/7 Global Help Desk team for the Amazon account. My role goes beyond operational management—it’s about empowering a diverse team to solve challenges, drive process improvements, and create a seamless customer experience.I’m passionate about blending strategic problem-solving with a human touch, ensuring that every decision supports both operational excellence and the professional growth of my team. Whether managing high-severity incidents or collaborating with cross-functional partners on initiatives, I strive to foster an environment where innovation and empathy drive results. This commitment, guided by principles of accountability and customer obsession, continually motivates me to raise the bar in every aspect of my work.If you’re interested in discussing leadership, operational strategy, customer obsession, or simply connecting over a shared passion for excellence, I’d love to connect.
Experience
Assistant Manager - Workplace Support
Aug 2024 — Present · Hyderabad, IN
Oversee Global Help Desk operations (AMER and APAC Region), deliver exceptional CS/CX, lead 5 team leads and a team of help desk Analysts across chat, email, and ticke management channels, ensuring seamless 24/7 support and efficiency.* Lead hiring efforts in collaboration with the Talent Acquisition team, ensuring the team retains top talent with 0% attrition.* Manage high-severity incidents (provide on-call support), manage worldwide BIN operations, drive process improvements, participate in CX enhancement projects, and align operations with Amazon’s Leadership Principles for enhanced customer experience.* Work closely with compliance teams to maintain 100% adherence to policies while continuously improving operational workflows.
Education
DECENT PUBLIC SCHOOL - India
Matriculation, ssc
2000 — 2011
Gowtham Junior College
Intermediate, MPC
2011 — 2013
Jawaharlal Nehru Technological University
B.Tech, Computer Science
2013 — 2017
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