Mohd Azeem Siddiqui
Assistant Manager Operations @Startek
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WORK HISTORY
Assistant Manager Operations @Startek
Lucknow, IN
Lead a team managing seller accounts, focusing on retention, satisfaction, and business growth.• Developed and implemented SOPs to streamline operations and ensure consistency.• Achieved a 40% YoY increase in business development and improved seller retention from 20% to 52%.• Boosted seller satisfaction score by 85% with a 40% response rate.• Expanded the seller base by 50%, with 60% of sellers growing MoM by 30%.• Mentored and prepared 15 team members for next-level roles, contributing to succession planning.• Improved audit quality and reduced escalations through proactive initiatives.• Delivered on key performance metrics:• Hygiene/Input Metrics: Controlled attrition, shrinkage, and improved seller connect frequency.• Client KPIs: Enhanced seller retention, BD conversion, satisfaction, and base growth.• Financials: Achieved revenue targets, ensured business sustainability and growth.• Client Sentiment: Maintained positive VOC and strong client relationships.
EDUCATION
Babu Banarsi Das University, Lucknow
Master of Business Administration - MBA, Marketing/finance
ABOUT MOHD AZEEM SIDDIQUI
Results-driven and performance-focused Business Operations Leader with over 9 years of experience in managing high-impact teams, driving seller growth, and optimizing operational efficiency across telecom and e-commerce sectors. Currently serving as Assistant Manager – Business Operations at Startek (Client: Flipkart), I specialize in paid account management services, seller lifecycle management, and strategic process improvements. Known for delivering measurable outcomes in seller retention, satisfaction, and revenue growth, I bring a strong track record of building scalable systems, mentoring talent, and aligning operations with business goals. I am now seeking to contribute my expertise to a forward-thinking e-commerce organization poised for growth and innovation.
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