Mohd Arkam
IT Support Engineer | ServiceNow | Office 365 | Active Directory | L2 Support | Scripting
- Role
- Senior Process Associate at Tata Consultancy Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohd Arkam
Welcome to my LinkedIn profile! I am currently working as a Service Desk Analyst at Tata Consultancy Services (TCS), where I provide frontline IT support and resolve technical issues efficiently for global clients. Through this role, I have gained hands-on experience in IT service management tools, with a particular focus on ServiceNow.Over time, I have developed a strong proficiency in ServiceNow, including incident management, user administration, and workflow configuration. My interest and expertise in the platform have grown beyond my current responsibilities, and I am now actively working towards building a long-term career as a ServiceNow Administrator and Developer.I am passionate about automation, improving service delivery, and creating scalable IT solutions. I am continuously learning to enhance my skills in ServiceNow development, scripting, and platform administration, aiming to contribute more strategically to ITSM projects and digital transformation initiatives.\"Success is not just about making connections. It\'s about nurturing relationships.\"
Experience
Senior Process Associate
Jun 2025 — Present · Gurugram, IN
Incident Management, ITSM, Service Now Administrator Java Script
Education
Grammar Academy Faizabad
High School
Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow
Bachelor of Technology - BTech
K.T public school Faizabad
Intermediate , Mathematics and Computer Science
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