Mohd Areeb Ali

About Mohd Areeb Ali

Fraud Operations Manager with 12+ years of breakthrough career in Fraud Operations, Data Analytics, Reporting, Project Management,Stakeholder Management, People Management, Process Efficiency Improvement, and Client Services. Fraud Analyst – Known for driving efficiencies for quick resolution and working on control reports to ensure process is safeguard from regulatory breaches. Progressive history of migrating process to India for suspect fraud while handling a team of 5 associates ensuring smooth transition and handling any issues during transition.Demonstrated excellence in the automation of inventory presentment in Special Handling Team which eliminated manual effort of tracking of inventory and fraud cases. Analyst – Risk and Info Management - Worked with Merchant Data Validation Team to ensure marketing offers are launched on time with enrolments of correct merchants. Pioneered the implementation of JIRA which helped in traction of offers within team and for stakeholders. Technically, well-versed with Excel, PowerPoint, Qlik and Tableau.CHARISMATIC PEOPLE LEADER, A ROLE MODEL: Proven experience in building, leading, and creating a highly engaged and energized team that is motivated to deliver value to clients. Develop strong relationships with internal and external stakeholders to deliver exceptional service and ensure that expectations are exceeded.

Experience

1. Fraud Operations Manager

   EXL

   Jan 2026 — Present · Gurugram, IN

   Managing Operations Leads and Teams for Fraud, Dispute, AML, KYC, and Credit Risk.• Creating strategies and managing the execution on the ground to deliver superior client service.• Ensuring all capacity, service level, and cost-related metrics are kept in control.• Designing strategies to ensure year-on-year productivity and effective team management.• Demonstrating strong people leadership skills to create a highly engaged and energized team that is motivated to deliver value to our clients.• Resolve complex issues with little supervision.• Work with internal teams to help enhance the platform by sharing ideas, information, and best practices, including Risk trends, with other global teams.• Ensure all Service Level Agreements (SLAs) are met.• Regularly review and implement improvements to drive process efficiencies.• Provide a high standard of professional service to our clients while maintaining and exceeding the established standards for productivity and quality of work within the team.• Assist with the creation of, or modification of, Process-related Standard Operating Procedures (SOPs).• Work closely with Risk Services clients to identify new features and functionality.• Develop strong relationships with internal and external stakeholders to deliver exceptional service and ensure that expectations are exceeded.• Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams.

Education

• Delhi University

  Bachelor of Commerce (BCom), Business/Commerce, General

  2008 — 2011

• Somerville School

  Sr. Secondary, High School/Secondary Diplomas and Certificates

  1994 — 2008

Skills

• Typing
• Active Learning
• Customer Service
• Customer Satisfaction
• Call Centers
• Oral & Written Communication Skills
• Team Building
• Learning Quickly
• Hardwork
• Microsoft Excel
• Leadership