Mohd Akib Khan
Application Support Engineer at Webkhabir
- Role
- Technical Support Executive at Enpointe Global
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Mohd Akib Khan
Aispire to work in a challenging and a fast faced environment, leveraging my current…
Experience
Technical Support Executive
Mar 2024 — Present · Mumbai, IN
1- Updated the web application database to align with user data.2- When customers request changes to their transaction details, they generate a ticket, which wethen modify and update accordingly.3- Developed and executed SQL queries for data retrieval and manipulation in academic projects,including SELECT, INSERT, UPDATE, and DELETE operations.4- When the company requests website updates, they provide the content, which we then use toupdate the database accordingly.5- Managed the Revivify eCommerce website, extracting and providing sales and daily reports fromthe database, including customer newsletter sign-ups and purchase activity, based on clientrequests.6- Managed the VROTT streaming platform by overseeing the ticketing system, resolvingsubscription issues, and addressing problems with movies or series. Coordinated with developersto resolve customer-reported issues and tracked the progress of updates.
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