Mohd Akbar
Senior Customer Service | Telesales Officer | Sales Assistant | Content moderator | Ads Account Reviewer | Video Editor |
- Role
- Customer Service Agent at TP
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohd Akbar
I\'ve consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information. I excel in adapting to various communication styles and maintaining a professional, empathetic demeanor.
Experience
Customer Service Agent
May 2024 — Present · Hyderabad, IN
Diligently review and moderate user-generated content to ensure compliance with community guidelines and company policies.Maintaining an accuracy rate of 98% and reducing flagged content by 20% through meticulous review and adherence to platform guidelines.Collaborate effectively with cross-functional teams to address content-related issues and implement moderation strategies.Analyze content trends and user behavior patterns to proactively identify potential risks and develop moderation solutions.Monitor and assess the performance of content moderators to ensure compliance with company policies and community standards.Conduct regular audits of moderated content to identify trends and areas for improvement.Collaborate with training teams to update training materials and conduct refresher courses.
Education
Osmania University
Bachelor of Commerce - BCom, Accounting
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