Mohd Ahad
B.Tech Civil Engineer Turned Data Scientist | Python, Machine Learning, Generative AI
- Role
- Customer Support Escalation Specialist at Chegg India
- Location
- Aligarh, UP, IN
- LinkedIn followers
- 500 followers
About Mohd Ahad
Aspiring Data Scientist with a B.Tech in Civil Engineering (AMU ’24) and a Post Graduate Diploma in Computer Programming (AMU ’25), I leverage strong analytical foundations and hands-on AI/ML experience to build data-driven solutions that deliver tangible impact.During my Machine Learning internship at Feynn Labs, I developed an image-classification prototype in Python and scikit-learn, reducing prediction error by 12% through advanced feature engineering. I also led market-segmentation analyses that informed product strategy and built financial models for AI offeringsI thrive at the intersection of domain expertise and emerging AI techniques. Let’s connect if you’re seeking a data science professional who transforms complex data into clear, actionable insights.
Experience
Customer Support Escalation Specialist
Oct 2025 — Present · New Delhi, IN
Manage and monitor the InTouch vendor support team (Philippines) to ensure quality, performance, and alignment in the customer support process.• Use SQL to investigate escalations, identify root causes, and resolve high-impact customer issues.• Work closely with Finance, Engineering, and Content teams to resolve billing, technical, and compliance-related cases.• Handle legal data requests, including subpoenas, ensuring accuracy and full adherence to privacy and compliance standards.• Support internal audit processes by preparing data, verifying documentation, and ensuring compliance with operational and legal requirements.
Education
St Fidelis Sr Secondary School, Aligarh
Elementary School, LKG to 8th Standard
Aligarh Muslim University
10th, High School/Secondary Diplomas and Certificates
Aligarh Muslim University
Bachelor of Technology - BTech, Civil Engineering
2020 — 2024
Aligarh Muslim University
12th , PCM
Aligarh Muslim University
Post Graduate Diploma, Computer Programming
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