Mohd Aamir
Customer Success Manager | EasyEcom | Certified ScrumMaster®
- Role
- Customer Success Manager at EASYECOM
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Mohd Aamir
Customer Success & Account Management Professional with 5+ years of experience in…
Experience
Customer Success Manager
Mar 2024 — Present · New Delhi, IN
Understanding customer requirements and ensuring a smooth transition of new clients from onboarding to self-sufficiency within a defined time frame, while driving effective product adoption. • Managed 90+ vendors and ensured 100% on-time onboarding • Managed client relationships to foster mutually beneficial and long-lasting partnerships. • Acted as a liaison between the technical team and clients to drive enhanced growth and client satisfaction. • Upselling & Cross-Selling: Identified customer needs to recommend relevant upgrades, premium features, and complementary products, increasing average revenue • Customer Feedback & Continuous Improvement: Gathered insights from onboarding experiences to refine processes and enhance customer satisfaction.
Education
Maharaja Agrasen Himalayan Garhwal University
Master of Business Administration - MBA
2019 — 2021
DCRUST, Murthal
Bachelor of Business Administration - BBA
2015 — 2018
S.D Senior Secondary school
Commerce with Maths
2014 — 2015
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