Santosh Mohanty
Business Solution | Digital Payment | Digital Channel | Digital Banking | Digital Collections | Cards | Customer Experience | Fin Inclusion | Tech Innovation
- Role
- Senior Advisory Consultant at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Santosh Mohanty
A dynamic professional with 15 + years’ experience in Financial Services. Hands on experience in Product Management, Requirement Gathering from customer to Software Development, Feasibility Study, Business Solutions, Business Development with complete understanding of the Product Life-cycle Management, Designing, Implementation & Post Implementation Support. Experience in Digital Channels (Mobile & Web), Digital Payments (Cards, NEFT, RTGS, IMPS, UPI, e-NACH, NACH, BBPS, ETC, Aadhar-Pay etc), Banking Switch, Card Management Systems (Credit/ Debit/ Prepaid), ECOMM Services (Payment Gateway), Mobile top-up, Subscriber Management and Billing Solution for CAS, ISP and HITS.Drive User journey, process re-engineering through agile development to optimise business benefits within allocated time & cost budgets as per the plan.Lead interactions with Regulators (RBI, UIDAI), Networks (Visa, MasterCard, NPCI), Peer Banks, Fin-Tech & Technology partners to achieve strategic business objectives and ensure efficient and profitable business.
Experience
Senior Advisory Consultant
Mar 2021 — Present · Bengaluru, IN
Client advisory for Payments Landscape and Credit/ Debit Card Landscape consisting of 25+ Business Applications including Tieto Card suite, Visa applications. Managing client service level agreement for mission critical payment business applications with objective of no escalation and penalty. Provide consultancy on defining roadmap of Payment Solution for 3-5 years and prioritization of backlog to Client Business Service Manager, Payment Domain Architects, Application Owners. Engaging with Bank on the Transformation roadmap to define new payment and card solutions including PCI DSS Certification Solution/ process, Data anonymization of GDPR/ PI/SPI.Drive critical root cause analysis and stabilization initiative for Payment & Cards applications. Manage direct stakeholder- Client Business Service Manager, Payment & Cards Domain Architects, Application Owners with CSI 4+ Managing 20+ Offshore and Onshore Payment and Cards Techno- functional SMEs. Mentoring Payment & Cards SME to increase skill competency, domain competency for L2 and L3 Maintenance. Support solution of new business proposal of ~ 0.5M$ to 5M$
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