Suneel Kumar
Senior Associate at IntouchCX | Data Processing | Email Operations | Customer Support
- Role
- Associate at IntouchCX
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Suneel Kumar
Passionate Data Science Intern at Innomatics Research Labs with expertise in Power BI, Numpy, Pandas, Scikit-learn, Matplotlib, and Seaborn. Adept at transforming raw data into actionable insights. Proven track record in Data Analysis, with a keen interest in web scraping and exploratory data analysis (EDA) projects. Actively seeking new opportunities to apply and enhance my skills in the dynamic field of data science.Projects:1. Web Scraping Projects- Successfully executed web scraping projects to extract valuable data from various sources- Applied advanced techniques to navigate through websites and gather relevant information.2. Data Analysis Projects (EDA)- Demonstrated proficiency in exploratory data analysis (EDA) to uncover patterns, trends, and insights- Utilized tools such as Numpy, Pandas, Matplotlib, and Seaborn to visualize and interpret data effectively.
Experience
Associate
Dec 2025 — Present · Hyderabad, IN
Working as a Senior Associate at IntouchCX, supporting client operations with a focus on email processing and customer support services. Responsible for handling high-volume email workflows, ensuring accuracy, quality, and adherence to process guidelines.Key responsibilities include:• Managing and processing customer emails efficiently within defined SLAs• Maintaining high accuracy and quality standards in data handling• Identifying errors and ensuring compliance with company policies• Collaborating with team members to improve productivity and workflow efficiency• Utilizing internal tools and systems for email harvesting and data management• Consistently achieving performance targets such as CPH (Contacts Per Hour) and quality scoresDemonstrated strong attention to detail, time management, and problem-solving skills while contributing to team success and operational excellence.
Education
Innomatics Research Labs
IBM Certified Data Science Course
University College of Engineering, Osmania University
Master of Engineering - MEng, Embedded System & VLSI Design
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