Mohan Sharma
Performance and Data Analyst @Outfox.Energy
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WORK HISTORY
Performance and Data Analyst @Outfox.Energy
Leicester, GB
Leading customer growth, retention and reducing churn by resolving pain points. Owning portfolio credit performance by proactively mitigating credit risk driven by transforming Customer Journeys and portfolio growth drivers and attached risk into measurable metrics- Leading Self-serve BI across business for the wide adoption of central power BI dashboards/ business reports.
EDUCATION
University of Derby
Master's degree, Big Data and Applied AI Analytics
Guru Gobind Singh Indraprastha University
Bachelor of Technology - BTech, Information Technology
ABOUT MOHAN SHARMA
I try fast, fail faster, and learn fastest by taking every chance to get 1% better each day.Mohan is a customer-obsessed retail-facing analytics professional who sits at the junction of Data, Technology and Business. I\'ve a grit for innovation, currently experimenting with n8n workflows, LangChain, Langgraphs, Agentic AI, RAG, Conversational BI and LLM-driven analytics.With an engineering background on a 6‑year journey of putting data at the heart of business decisions and delivering best‑in‑class customer experiences. A strategic business partner who pairs “what‑if” scenario thinking with root‑cause analysis to simplify complexity and inform smarter, data‑driven decisionsSkilled in translating stakeholder requirements into actionable insights, transforming complex data into concise “what changed / so what / now what” narratives that turn strategy into calculated actions and elevate business performance.What do I love to do- I\'m customer-obsessed and take pride in bringing customers\' journeys to life, identifying growth levers and deeply integrating customer behaviour into intelligent data models which solve the \"unsolved\".I slice and dice large and complex data and design the orchestration which keeps the business running, while maintaining data integrity and fast delivery.Proven track record of driving revenue assurance, revenue forecast modelling, credit strategy and customer experience (CSAT, NPS), delivering measurable impact across billing leakage, retention and churn reduction.Data Tech Stack:Cloud Data Warehouse, Applying Medallion Architecture, Data Modelling.Microsoft Azure Data Stack (Microsoft Fabric, Lakehouse, Databricks, Python Notebooks, Spark, Graph QL API Azure Data Factory, Logic Apps).SQL Server, Python Tooling, Power BI, Streamlit, and Github version Control.
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