Mohan Sai

Experience

1. Senior Software Engineer Cloud & Infrastructure Management

   LTIMindtree

   May 2025 — Present · Hyderabad, IN

   Lead end-to-end Major Incident Management (P1/P2) across global enterprise environments, ensuring rapid service restoration and minimal business impact.Act as the central command authority during critical outages, managing war rooms and bridge calls across Network, Azure Cloud, Windows, Linux, Database, Security, and Application teams.Perform advanced incident triage, impact analysis, and prioritization based on business criticality, customer impact, and SLA commitments.Monitor and analyze infrastructure health using Azure Monitor, Log Analytics, dashboards, and alerts for VMs, networking, storage, and platform services.Proactively identify capacity, performance, and availability risks; raise preventive incidents before threshold breaches escalate into outages.Drive real-time communication with senior leadership, service owners, and business stakeholders during high-severity incidents.Ensure strict SLA/OLA adherence, accurate incident timelines, and complete technical documentation within ITSM tools.Lead Post-Incident Reviews (PIRs) and Root Cause Analysis (RCA) sessions, ensuring actionable corrective and preventive actions (CAPA).Partner with Problem Management teams to reduce repeat incidents and improve long-term service stability.Enforce ITIL best practices for incident lifecycle management, escalation paths, and service restoration workflows.Mentor junior incident managers and engineers on incident handling, communication standards, and crisis management.Contribute to continuous service improvement (CSI) by analyzing incident trends and recommending monitoring, automation, and process enhancements.

Education

• Narayana Junior College - Gudivada

  MPC

• VKR, VNB & AGK College of Engineering, Gudivada

  CSE

• Nellores Ravindra bharathi school

  SSC