Mohanraj Aramana

Application Support Analyst @Verisk

London, GB

Provide application and technical support for business-critical insurance applications across multipleclients in the London insurance market.• Manage and resolve production incidents and major incidents, conducting root cause analysis and im-plementing preventive measures to maintain system stability and minimize downtime.• Collaborate with cross-functional technical teams and developers to troubleshoot complex system issuesand ensure smooth application operations.• Maintain knowledge base documentation for incident resolution and system configurations to ensureefficient knowledge sharing and onboarding.• Monitor system health and performance using monitoring tools, proactively identifying anomalies andtaking corrective action before issues escalate.• Acted as a key liaison between technical teams and business users, translating complex technical issuesinto clear communication for non-technical stakeholders.• Contributed to a culture of continuous improvement, adopting proactive learning and knowledge shar-ing.

APJ Abdul Kalam Technological University

Bachelor's degree, Electrical, Electronics and Communications Engineering

OTH Regensburg

Masters of Engineering, Electrical and Microsystems Engineering