Mohankumar Mahendiran

About Mohankumar Mahendiran

As a Service Executive has an overall responsibility of Installation, demonstration…

Experience

1. Carestream Products

   Carestream

   Apr 2013 — Present · Bangalore, IN

   Technical support for South karnatka regions-R&D data support from sites- Undertake pre/post sales service tasks; installation, testing, calibration, commissioning, maintenance service to customer, on call service to customer and support-In charge of on time completion of Preventive maintenance, monitor the quality of work done, ensure that the checklists and performance assurance are as per the compliance and uploaded to data server-Analysis failure and manage of all maintenance information for failure analysis, monitoring failure trends, creating failure reports-Provide equipment hardware and software fault clearance/ fault report-Coordinating and executing the remote service installation-Project co-ordination for DC DR/CR/DO and inventory management-Handling service data process,service account and service innovations as well-Responsible to increase technical, clinical and application skills for increasing the technical service quality-Understand the prospect customer\'s needs and problems (medical, technical) and arrange necessary actions to create the appropriate solutions-Try to create the service contract sales opportunities and convince the customer for buying the service contract-Improving the commercial aspects of customer service and dealing the customers from obtained skills and experiences for the benefit of the organization-New customer lead creation, sales support and followup, Contract conversion, collections etc.for business expansion are added feature of work. Working Contacts :External: Technicans, Doctors and Hospital ManagementInternal: CS Sales & Marketing Managers, Project & Logistic ManagersHandling the service issues of Prime customers of the city Bangalore-HOSMAT HOSPTAL,APOLLO HOSPITALS,RAGVAS DIAGNOSTICS.

Education

• Adhiyamaan college of engg

  B.E / Bio-Medical, Bio-Medical Instrumentations,Computer Medicine,Radiological Equipment,Diagnostic & Therapeutic Equip

  2007 — 2011

Skills

• Hardware Diagnostics
• Iso 13485
• Medical Imaging
• Diagnostic Ultrasound
• Product Launch
• Troubleshooting
• Ris
• R&D
• Market Development
• Product Development
• Dicom
• Training
• Testing
• Mri
• X-Ray
• Pharmaceutical Industry
• Digital Imaging
• Computer Medicine
• Quality Assurance
• Biotechnology
• Cisco Technologies
• Capital Equipment
• Medical Equipment
• Healthcare
• Healthcare Information Technology
• Quality Management
• Hospitals
• Matlab
• Medical Devices
• Digital Signal Processors
• Field Service
• Product Management
• Cardiology
• Diagnostic & Therapuetic Equipments
• Digital Image Processing
• Microsoft Office
• Medical Equipments Servicing
• Biomedical Engineering
• Computed Tomography
• Radiology