Mohana Adak
System Engineer @Tata Consultancy Services
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WORK HISTORY
System Engineer @Tata Consultancy Services
Kolkata, IN
Role: SAP SD Consultant Domain: Retail Ecommerce domain.• Implemented production support, user exits, and Z reports, and developed functional specifications. • Updated support issues daily and participated in client meetings to ensure effective communication. • Maintained Production SLA and generated various quality reports to track performance. • Resolved and managed closed tickets, achieving high customer satisfaction and meeting service level agreements. • Prepared essential support documents to streamline processes and enhance efficiency. • Provided training to new team members and facilitated effective communication with clients, ensuring smooth project management. • Coordinated with the team to configure copy controls between different document types and managed client responses efficiently.
ABOUT MOHANA ADAK
Experienced SAP SD consultant with 5 years of hands-on experience in implementing…
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