Mohan Thapa
Driving Customer Success Through Technology & Teams | IBMi/AS400 | ERP | Cloud | Leadership Excellence
- Role
- Associate Manager, Customer Support at Epicor
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohan Thapa
With 15+ years of experience in IBMi/AS400 server management, I bring deep expertise in system administration, operations, and end-to-end management across on-premises and cloud environments (Skytap). My career has been defined by delivering high-availability solutions, migrating data centers, and building & managing resilient systems from the ground up.As an Associate Manager, I lead and mentor a team of ERP support professionals running on IBMi/AS400, focusing on improving Customer Experience by following SLA-defined metrics along with strategic initiatives like hiring, coaching, and training plans. I thrive on creating processes that empower teams and elevate customer experience.Core Skills & Strengths:Advocating Customer SuccessImproving Customer Experience by following SLA defined metricsLeadership & People ManagementStakeholder Engagement & ManagementProcess Optimisation & Team DevelopmentIBMi/AS400 Hosting Service Ownership, Administration, Operations & SupportCloud System Provisioning (Skytap/Kyndryl Cloud Uplift)Technical Project ManagementOutsourced Vendor ManagementSLA GovernanceRCA & Problem ManagementOperational StabilityService RoadmapsSecurity Compliance IBM Power SystemsIncident Response
Experience
Associate Manager, Customer Support
Jul 2024 — Present · Bengaluru, IN
Education
Christian Higher Secondary School
SSLC, Junior High/Intermediate/Middle School Education and Teaching
1999 — 2003
Gandhi Institute of Advanced Computer and Research (GIACR), Rayagada (Formerly IACR, Rayagada)
Bachelor of Technology - BTech, Mechanical Engineering
2005 — 2009
Pranab Vidayapith Higher Secondary School
Pre-University, Mathematics, Physics, Chemistry
2003 — 2005
Skills
- C
- Software Installation
- Unix
- As400 Administration
- Hardware
- Ibm Iseries
- Servers
- Itil
- System Administration
- Sql
- Computer Hardware
- Operating Systems
- Ibm as/400
- Requirements Analysis
- Disaster Recovery
- Team Management
- Sdlc
- Troubleshooting
- Microsoft Sql Server
- Cobol
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.