Mohan Reddy

About Mohan Reddy

As a certified ServiceNow System Administrator and CIS-SPM with 9 years of experience, I have developed a strong foundation in the development, implementation, and testing of ITSM and ITBM,SPM modules. My role as a business analyst, Developer and Administrator has allowed me to work with various modules in Project Portfolio Management, Service Catalog Management, and Incident Management.Throughout my career, I have gained solid experience working with most of the components of ServiceNow, including Workflows, Business Rules, UI Actions, Script Includes, Client Scripts, Notifications, Email Templates, Email Scripts, ACLs, Dictionary Overrides, Reports, Dashboards, and System properties, Events, Database Views, and Homepages. My expertise also extends to BMC Remedy. I have also contributed to effort estimations for proposals, ensuring that project timelines are met.I possess excellent communication and coordination skills that have helped me in collaborating with various stakeholders. As an Engineer at Intercontinental Exchange, I am currently working as a ServiceNow Developer and Administrator, where I am coordinating with different teams and fixing issues, managing the team, and solving team issues. I have created interactive dashboards and homepages for different roles, and I proactively monitor the application and fix issues.In my previous role as an App Cloud Support Senior Analyst at Accenture, I worked on configurations and customizations across Idea->Demand, created design patterns & implementation plans for Service Now enhancements, and generated and scheduled reports in Service Now. I have also created various UI policies and UI actions on different forms, modified workflows according to business requirements, and documented changes and new development as technical and functional specs.As an Infra Developer at Cognizant Technology Solution, I worked on configurations and customizations across Idea->Demand->Project->Resource->Timecards. I also designed Service Level Agreements SLAs, notifications, and worked on relating multiple demands and projects to change requests. My experience extends to Service Catalog Management, Asset Management, and designing new workflows and modifying the existing workflows according to business requirements.I am excited to bring my skills and experience to your organization and contribute to your team\'s success.

Experience

1. Engineer

   ICE

   Oct 2021 — Present · Hyderabad, IN

   Hyderabad, Telangana, India

Education

• GITAM Deemed University

  Bachelor of Technology - BTech

  2011 — 2015