Mohan Raj
Role: Technical Manager Operations – IT Service Desk, Incident Management, Change Management, Problem Management Team, Monitoring team, Remote Desktop Support, Office 365 & Service Now Operations,Service Delivery manager
- Role
- Service Delivery Manager at Cognizant
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Mohan Raj
As an Operations Manager at Mott MacDonald, I leverage my extensive experience in IT service management to ensure the smooth operation of IT infrastructure and services. I have a proven track record in implementing ITIL processes, managing crisis situations, and planning for business continuity. I also have a strong background in project management, having led multiple large projects involving onsite-offshore delivery models. My goal is to continuously improve service quality and efficiency, while ensuring compliance with ISO standards. I am passionate about delivering high-quality IT services that meet the needs of our clients and stakeholders.
Experience
Service Delivery Manager
Jul 2025 — Present
Education
GIll adarsh
High School Diploma, Information Technology
S.M.K fomra institute
Bachelor of Technology - BTech, Information Technology
2007 — 2011
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