Mohan R.
Operations | Service Excellence | Customer Experience | Program & Project Management | Digital Transformation | Transition | Contact Center | Banking | Airlines | Telecommunication | Mentor | P&L | Business Intelligence
- Role
- Global Director Service Excellence Customer Experience at Accenture
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Mohan R.
A Visionary and results-driven leader with 18 years of expertise spanning Telecommunication, BFSI, Travel, Accounting, and Technical Processes. Proven success in driving Business Transformation, optimizing Profitability, and executing Program & Project Management initiatives. Adept at leading cross-functional teams, managing multi-million-dollar budgets, and enhancing operational efficiency. Recognized for innovative problem-solving, strategic execution, and delivering exceptional customer experiences. Six Sigma Green Belt Certified with a valid USA Business Visa until 2029.Persona : Knight of the road | Venturesome | Socialite | Foodie | Aspiring Philanthropist
Experience
Global Director Service Excellence Customer Experience
Sep 2021 — Present · Gurugram, IN
Pioneered the transition of a B2B Voice Campaign for a top US telecom client, leading a team of 300+ professionals to exceed revenue and margin targets.Engineered operational strategies that delivered a Best-in-Class Customer Service Experience, resulting in substantial cost savings and improved customer satisfaction.Cultivated strategic relationships with C-Level executives, driving process, policy, and system enhancements that elevated business performance.Championed projects focused on customer journey improvements and automation, boosting operational efficiency and customer experience.
Education
LinkedIn Test PAGEEE
Master
2021 — 2021
North-Eastern Hill University (NEHU), Shillong
Bachelor’s Degree
2002 — 2006
Meghalaya Board of School Education (MBOSE)
Pre University
2000 — 2002
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