Mohan Chalagalla
Delivery Project Executive @IBM
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WORK HISTORY
Delivery Project Executive @IBM
Belfast, GB
Client: Aerospace & Defence ClientProject: Managing entire Belfast site with 215 applications as Main IBM Focal Point• Performed Client Engagement Leader role — onsite, acting as the primary IBM point of contact for the client• Effectively managed senior stakeholders across both IBM and the client organisation• Led the transition of 230 applications, offshoring 85% of the application portfolio to IBM India offshore• Delivered managed services across a portfolio of Custom & COTS applications spanning multiple technologies• Generated additional revenue through proactive identification of new service opportunities• Led a strong, high-performing support team aligned to client success• Initiated formal and informal mentorship programmes to integrate local resources with broader IBM delivery teams• Received NPS 10 for Belfast site support — reflecting exceptional client satisfactionKey Focus Areas: Service Delivery Governance | Stakeholder Management | Transition Management | Offshore Delivery | People Leadership | SLA/KPI Management
EDUCATION
University of Madras
Master of Computer Applications (M.C.A.), Master in Computer Application
Kendriya Vidyalaya
primary education, High School
SKILLS
ABOUT MOHAN CHALAGALLA
Results-driven Delivery Project Executive with 22+ years of experience in IT managed services, programme & project management, transition management, and large-scale delivery across global organisations. Proven track record of leading multi-disciplinary teams across onshore, nearshore, and offshore delivery centres, consistently achieving high client satisfaction and service excellence.Core Expertise:• Programme & Project Management — end-to-end ownership of complex, multi-workstream programmes across global clients and geographies• IT Managed Services Delivery & Governance — full accountability for service delivery across Applications and Infrastructure towers• Transition & Transformation Management — successfully led 230+ application transitions, onboarding complex workloads into managed service models• Stakeholder & Client Engagement — trusted advisor to senior client stakeholders, driving NPS scores of 9-10 through proactive communication and issue resolution• Solutioning & Pre-Sales Engagement — supporting bid management, solution design, and client engagement for new and existing accounts• SIAM & Multi-Vendor Management — experienced in orchestrating services across multiple vendors and towers• People Leadership — managing teams of 40+ across global delivery centres (Belfast, India, APAC)• Industry Expertise — Aerospace, Manufacturing, Oil & Gas (Chemicals & Petroleum), Public Sector, Pharma & Retail• Service Level Management — ensuring contractual KPIs and SLAs are consistently met• Merger & Acquisition Support — application segregation and separation programmesCertified SAFe Agilist | Google Cloud Digital Leader | Generative AI | Automation
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