Mohan Babu T G

About Mohan Babu T G

I lead outsourced delivery partner operations across Consumer and Commercial portfolios, translating strategy into execution to deliver scalable, cost‑efficient support outcomes while driving SLA adherence and delivery excellence through global partners.Strong delivery execution rigor is driven through clear governance, disciplined operating rhythms, and accountability mechanisms—ensuring global partners consistently deliver against commitments, performance targets, and contractual expectations. Close partnership with stakeholders and suppliers enables priorities to be translated into executable plans, outcomes to be monitored, and risks to be course‑corrected quickly.My approach centers on continuous improvement, cost discipline, and delivery excellence—applying data‑driven analysis and scalable process improvements to strengthen performance while maintaining quality and customer experience.I’m energized by complex delivery challenges and enjoy working with teams and partners to turn ambiguity into clear, executable outcomes.

Experience

1. Sr Supplier Delivery Manager

   Microsoft

   Sep 2022 — Present · Bengaluru, IN

   Global Support Strategy: Leading the development and execution of support strategies at a global scale, aligning support services with Microsoft\'s business objectives and customer needs.• Executive Engagement: Engaging with executive stakeholders, such as C-level executives and senior management, to provide insights and recommendations on support performance, customer satisfaction, and strategic improvements.• Cross-Functional Collaboration: Collaborating with product engineering, and other teams across Microsoft to drive integrated support solutions and ensure a seamless customer experience.• Metrics and Performance Management: Analyzing support metrics and KPIs to assess the overall performance of the support organization, identifying trends, and implementing strategies for continuous improvement.• Crisis Management: Leading and managing support responses during critical incidents or crises, ensuring effective communication and resolution with minimal impact on customers.• Organizational Development: Contributing to the development and enhancement of support processes, policies, and tools to enhance efficiency and deliver world-class customer support.

Education

• K. S. Polytechnic

  Diploma, Electronics and Communications Engineering

  1999 — 2002

• K. S. Institute Of Technology

  Bachelor of Engineering (B.E.), Telecommunications Engineering

  2003 — 2006

Skills

• Team Management
• Customer Experience
• Data Analysis
• Contact Centers
• Leadership
• Call Centers
• Team Building
• Business Process Improvement
• Windows
• Service Delivery
• Outsourcing
• Technical Support
• Business Analysis
• Troubleshooting
• Coaching
• Process Improvement
• Vendor Management
• Bpo
• Transition Management
• Process Excellence
• Performance Management
• Business Process Outsourcing (Bpo)
• Customer Satisfaction