Mohamud M. Abdirahman

Director of IT Operations @Toos Solutions

Ottawa, ON, CA

Conducted regular performance evaluations, provided coaching and feedback, and developed training programs to enhance team’s skills and knowledge, resulting in highly skilled and motivated IT support teams that excelled in stakeholder engagement, communication, and collaboration- Collaborated with IT team and stakeholders for migration projects from on-premises infrastructure to Microsoft 365 cloud- Defined and implemented automations between manual and automated operations within application subsystems, as well as interfaces to external systems ensuring seamless integrations and efficient processes- Monitored and managed IT service delivery metrics and KPIs to measure and improve IT service quality, customer satisfaction, and team performance, ensuring continuous improvement in service delivery.

Carleton University

Bachelor of Science (BSc), Computer Science