Mohammed Nawaz D Doli
Platform Leader Command Centre Operations @Jio Platforms Limited Jpl
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WORK HISTORY
Platform Leader Command Centre Operations @Jio Platforms Limited Jpl
Mumbai, IN
Strategic Operations Command Center Lead along with Automation Project Manager and Service Delivery Leader with 20+ years in IT operations, AI-driven observability governance and management, and service desk management. Proven expertise in reducing MTTR, optimizing alerts, and implementing automation (RPA, AI chatbots). Adept at leading high-performance teams, crisis management, and driving Core Competencies• Command Center Leadership: Observability, Incident Management, MTTR Reduction • Automation & AI: RPA (UiPath), Chatbots, Cognitive Automation, Azure AI• Project Management: Agile, Six Sigma (Green Belt), ITIL Expert, PMP• Service Delivery: SLA Management, KPI Optimization, Transition & Transformation• Cloud & DevOps: Microsoft Azure (AZ-900 Certified), Infrastructure Patching• Leadership: P&L Ownership, Stakeholder Engagement, Team Development
EDUCATION
Sathaye College
BSc, Botany
SS Ajmera High School
SSC
Maharashtra College of Arts Science and Commerce 246 A Bellasis Road Byculla Mumbai 400 008
HSc, Science
SKILLS
ABOUT MOHAMMED NAWAZ D DOLI
Strategic Operations Command Center Lead along with Automation Project Manager and…
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