Musthak M

About Musthak M

I have 4.5+ years of experience across Customer Experience, Sales, Operations, and…

Experience

1. Customer Experience Executive

   Bookwater

   Jul 2023 — Present

   Customer Experience: Proactively addressing customer queries and providing tailored solutions via various communication channels, including chats, calls, and tickets.• Order Management: Expertly handling B2B order placements, maintaining delivery schedules, and optimizing processes to streamline operations.• Client Relations: Building and nurturing strong relationships with B2B clients to foster loyalty and drive business growth.• Onboarding: Managing the onboarding process for new B2B clients, including creating accounts in the system and facilitating initial orders.• Cross-functional Collaboration: Collaborating with tech, finance, and HR teams to resolve issues promptly and ensure seamless operations.• Data Management: Proficient in maintaining accurate customer data records and tracking orders manually to ensure precision and efficiency.• Logistics Coordination: Working closely with the operations team and drivers to track and support deliveries, ensuring timely and accurate order fulfillment.• Customised Solutions: Editing and placing orders according to clients\' specific requirements, ensuring personalized service delivery.• Strategic Alignment: Partnering with management and founders to align operational strategies with company objectives and drive overall success.• Responsible for following up with clients to secure timely payments and resolve outstanding invoices.• Design & Product Development: Designed innovative product visuals and developed user-centric websites using Adobe tools (Photoshop, Illustrator) to enhance brand identity and ensure cost-effective digital presence. These efforts contributed to increased customer engagement and stronger brand recognition.