Mohammed Mohsin
Customer Success Manager @Sodales Solutions
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WORK HISTORY
Customer Success Manager @Sodales Solutions
EDUCATION
ST JOSEPHS COLLEGE
Bachelor of computer application, Computer Science
Centennial College
Postgraduate Degree, Computer Software Engineering
Centennial College
Advanced Diploma – Software Engineering Interactive Gaming (Game Programming), Game and Interactive Media Design
SKILLS
ABOUT MOHAMMED MOHSIN
At O2E Brands, my focus as a Business Analyst/Product Owner has been on leveraging Salesforce CRM and Marketing Cloud to enhance customer experience, a mission that has directly contributed to generating over $3M in revenue last year. With a Certified Scrum Product Owner® credential, I specialize in orchestrating omni-channel strategies and AI-enhanced solutions to optimize contact center operations.Our team has successfully integrated Genesys Cloud/Zoominfo etc with Salesforce Service Cloud, enabling us to capture invaluable customer insights. My role involves defining project scopes, conducting impact analyses, and ensuring seamless workflow optimizations. This comprehensive approach has not only streamlined agent processes but has also reinforced our commitment to customer satisfaction and strategic product management.
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